Persepsi Masyarakat Terhadap Pelayanan Pembayaran Pajak Kendaraan Bermotor

The amount of service discrimination, lack certainty and low levels community satisfaction are important issues that need to be addressed in the delivery public services after enactment Regional Autonomy policy. Payment motor vehicle tax is imaged as a convoluted service, has very complicated procedure there no about time openness required costs. As result this all makes economic growth investment regions become hampered which also affects national growth. This article aims provide an overview people's perceptions city Cilegon. study uses quantitative approach with sample size 96 respondents who taxpayers Based on calculation average interpretation analysis, results obtained 3.12 included criteria quite good. But some improvements including language used serving community, completeness means supporting payment use information technology support services.
 Keywords: Public perception, Motorized Vehicle Tax, Samsat Cilegon City.